Terms & Conditions
1. CONTRACT BETWEEN US
To initiate a purchase, full payment must be received, signifying acceptance of our offer. Confirmation of payment denotes a legally binding contract, acknowledged via email sent to the provided address.
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2. PRICE AND PAYMENT
2.1. Prices for listed items are clearly displayed on our website.
2.2. Additional charges may apply for delivery services, detailed on our platform.
2.3. Value Added Tax (VAT) is inclusive in the listed prices.
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3. RIGHT TO CANCEL
3.1. Customers reserve the right to cancel their contract within seven working days from the receipt of goods, sans any penalty.
3.2. Cancellation must be communicated in writing.
3.3. If the product has already been received, it must be returned to us at the customer's expense and risk.
3.4. Refunds will be processed within 30 days upon receipt of returned goods, contingent upon their condition matching that upon delivery.
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4. CANCELLATION BY US
4.1. We retain the prerogative to cancel a contract if:
4.1.1. Insufficient stock prevents the fulfilment of the order.
4.1.2. Delivery to the customer's location is unfeasible.
4.1.3. Pricing errors occur due to typographical mistakes or misinformation from our suppliers.
4.2. In such cases, customers will be duly notified via email, with any debited sums reimbursed promptly within 30 days.
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5. DELIVERY OF GOODS
5.1. Delivery will be made to the address provided during the order placement process.
5.2. Goods will be dispatched expeditiously upon order confirmation and should reach the customer within 30 days.
5.3. Ownership transfers upon successful delivery, after which the customer assumes responsibility for the goods.
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6. LIABILITY
6.1. Customers must notify us in writing within ten working days of receiving goods of any discrepancies, damages, or defects.
6.2. Remedial actions, including replacements or refunds, will be provided as per the mutually agreed terms.
6.3. While we strive to adhere to all relevant regulations, customers are responsible for compliance with customs, import, or other legal requirements for purchased goods.
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7. NOTICES
All official correspondence must be in writing, directed to our designated email address at kelly@wonstudio.uk
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8. EVENTS BEYOND OUR CONTROL
We shall not be held liable for any failure to deliver goods due to circumstances beyond our reasonable control, including but not limited to strikes, network breakdowns, or natural disasters.
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9. INVALIDITY
The unenforceability of any part of these terms shall not affect the validity or enforceability of the remainder.
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10. PRIVACY
Customers acknowledge and agree to abide by the terms outlined in our Privacy Policy.
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11. THIRD PARTY RIGHTS
Unless specified otherwise, only parties directly involved in the contract may enforce its terms.
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12. GOVERNING LAW
The agreement between us shall be governed by UK law, and any disputes shall be resolved by the UK courts.
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13. ENTIRE AGREEMENT
These terms, along with the prevailing prices, delivery information, and privacy policy, constitute the entirety of our agreement concerning the supply of goods.
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14. BESPOKE ORDERS
14.1. Bespoke orders are non-refundable due to their customised nature.
14.2. Customers must notify us immediately of any issues encountered.
14.3. Additional charges may apply for exchanges; please refer to our website for details.
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Contact Information
For any complaints or queries, please reach out to kelly@wonstudio.uk
Acceptance of Terms
By accessing and using our website, customers acknowledge and accept these terms and conditions in full.