Frequently Asked Questions
Genaral
How to get started ?
Please send us any inquiry by completing the form by clicking "Book An Appointment" on the header of the website. Kindly allow 48 hours for our team to reach out to you.
How to set up an in-person appointment?
We want to give you the best service, so we keep our in-person appointments for clients who are ready to go ahead.
To set up an in-person appointment, please follow these steps:
- Begin by filling out the inquiry form on our website's "Book An Appointment" page.
- Allow 48 hours for our team to contact you.
- A Won Diamond team member will reach out to facilitate the next steps.
- Discuss your design concepts, get general quotes or curated options, or receive specific pricing for a particular piece.
- After this initial process, if you're ready to proceed, we'll be happy to invite you to our London office for an in-person appointment.
Please note that due to limited time slots, a deposit is required to secure an in-person viewing appointment. The deposit amount varies based on the product in question and is fully applicable to any purchase.
Do you sell natural-mined or lab-grown diamonds ?
Yes, at Won Diamond, we offer both Natural and Lab-grown diamonds. Whether you prefer the timeless beauty of natural diamonds or the ethical and sustainable choice of lab-grown diamonds, we are here to provide you with the option that aligns with your preferences.
Where are you located?
We are located in Farringdon, London.
Pricing and Payment
Do you have a minimum charge?
Due to the personalised attention, detailed communication, and the dedicated time and effort invested in crafting each bespoke order, we have a minimum charge of GBP £2,500 for our bespoke services.
What are the payment methods ?
Bank Transfer : For our bespoke orders, we prefer bank transfers as the primary payment method.
Cash Payment : We accept cash payments up to 8,500 GBP, adhering to money laundering regulations.
Sustainability
Are your diamonds ethically sourced/ conflict free?
Yes, all our diamonds are ethically sourced and conflict-free. Won Diamond only works with diamond suppliers who adhere to the Kimberley Process guidelines, a global initiative preventing trade of conflict diamonds for ethical sourcing.
Do you use recycled metals?
Yes, we use recycled gold and platinum in our jewellery wherever possible to reduce environmental impact while ensuring the highest quality craftsmanship.